Shipping policy

UK Delivery

UK Standard Delivery Cost for orders is £4.95

All orders are sent via DHL and will be delivered anytime between 8am and 6.30pm. A signature will be required upon receipt of your order. If you request your order to be left in a safe place or delivered without a signature, the order will be left at your own discretion as instructed by you, and the Company BLOCH UK Ltd (Belgium Branch) trading as Xanadu Paradise cannot be held responsible for any lost, misplaced or damaged packages as a result.

We are currently unable to deliver to a PO Box addresses. We are also currently unable to deliver on weekends.

Please note that once orders are confirmed we are unable to make any amendments, including changes to delivery addresses and products. 

Delivery Times

Please allow 4-6 working days to receive your order within mainland UK.

If you are likely to not be at home during the day, we strongly suggest that you have it delivered to an office address rather than a home address. Our couriers can only deliver between 9am and 5pm and require a signature on receipt.

We understand that delivering what you order, at a time that is convenient to you is important. If something goes wrong, as it sometimes will, then fixing it quickly becomes our priority.

UK Delivery Destinations

Please see below the breakdown of zones:

Domestic - UK Delivery: England, Scotland, Wales, Northern Ireland, Isle of Man

Zone 1 - Channel Islands: Guernsey, Jersey

Rest of World: Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Côte d’Ivoire, Curaçao, Cyprus, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Finland, French Guiana, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Iceland, India, Indonesia, Iraq, Isle of Man, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Macau SAR China, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nepal, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestinian Territories, Panama, Paraguay, Peru, Philippines, Qatar, Réunion, Rwanda, Saint Martin, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vatican City, Venezuela, Vietnam, Western Sahara, Yemen, Zambia, and Zimbabwe

Outside of the UK Delivery Options

For countries outside of the UK, we offer a Worldwide Express Delivery service priced as follows (this is subject to change for bulky items due to the volumetric cost of shipping by air, in these cases we will confirm shipping revised price before dispatch).

Order Value Delivery Price
£0.00 - £250.00 £24.95
£250.01 - £500.00 £49.95
£500.01 - £750.00 £74.95
£751.01 - £1,000.00 £99.95
£1,000.01 - £9,999.99 £149.95

Please Note: We are unable to ship to customers based in North America. If you require Xanadu Paradise products in this area, please visit the appropriate site below:

Customs and Duty

For countries outside the UK, sales tax, customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Please note that we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. For more details you may wish to contact your local customs office for further information.  Regardless of order discounts, product prices stated on order invoices for customs purposes will be full price. Please take this into account when placing orders for delivery outside of the UK.

Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures. If you are not available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.

Freight Forwarding

If you choose to use a third party freight forwarding business to ship your parcel to a destination outside of the UK, BLOCH UK Ltd (Belgium Branch) trading as Xanadu Paradise is only responsible for delivering your parcel to the UK destination as stated on your order. We highly recommend using our Worldwide Express delivery service for shipping orders outside of the UK. We have no control over or visibility of parcel delivery for orders which are placed using a third party freight forwarding business. Communication with third party freight forwarding businesses regarding parcel delivery is solely the responsibility of the customer placing the order. 

Please Note

If you request your order to be left in a safe place or delivered without a signature, the order will be left at your own discretion as instructed by you, and the Company BLOCH UK Ltd (Belgium Branch) trading as Xanadu Paradise cannot be held responsible for any lost, misplaced or damaged packages as a result.